Refund and Returns Policy

If you are not satisfied with your purchase, Berezia Jewellery will gladly grant you a refund or exchange once your claim satisfies the below requirements:

  • Claim is made within 14 days of receipt of product for return/ refund
  • Items are unworn, undamaged, and in their original condition
  • Product to be returned is brought back (local), sent back (international) for inspection.
  • Once return reason is verified, exchange/ refund will be approved and processed.
  • Customers will receive an email verifying approval.
  • Online returns are subject to a 15% restocking fee
  • For international returns once defect is verified, shipping costs (to return) will be included in the refund.
  • We are not responsible for damages that occur during delivery. Damaged packaging will disqualify your claim.
  • Please complete the below claim form to submit your claim

Exchange
  • Customer identifies replacement product required by name, item number and colour. If the replacement item is out of stock, we would allow the exchange to be with an item of equal value.
  • Berezia Jewellery reviews claim and verifies purchase
  • Berezia Jewellery calls customer and arranges exchange
  • Customer MUST submit the defective product to BJ’s specified location in order for the exchange to be done.
  • Berezia Jewellery inspects defective product Product defect is verified by Berezia Jewellery
  • If defect is verified exchange is done
  • If defect cannot be verified, exchange is not honored
  • Customer is formally informed that exchange request was denied.
Refund
  • Berezia Jewellery reviews claim and verify purchase
  • Customer MUST submit the defective product to BJ’s specified location, for the refund to be done
  • Berezia Jewellery inspects defective product
  • Product defect is verified by Berezia Jewellery
  • If defect is verified refund is done
  • If defect cannot be verified, refund is not honoured
  • Customer is formally informed that exchange request was denied.
How The Refund is Done
  • If purchase was done by cash, a cash refund will be issued.
  • If purchase was by credit card or transfer, the purchase will be reversed, that is, the customer ‘s account is credited.

Returns / Refund Form